In our last article, Larry’s organization was laying the groundwork for high reliability. In the following months, they initiated a series of training opportunities for managers and staff, implemented a team approach to reviewing and analyzing risk, quality, and safety reports, and started a process to develop a robust risk reporting system.
Bis zu 75% der Fehler in der Inneren Medizin lassen sich auf kognitive Ursachen zurückführen. Falsche Annahmen und Denkfehler können schwerwiegende Folgen haben. Welche Arten von Bias gibt es und wie können sie vermieden werden?
In our last article, Larry Boxman discussed what drove his company to look for something that might change their corporate culture. When Larry contacted me, he’d found himself in a position that many of us are familiar with: Disengaged employees, and bewildered and frustrated supervisors—all working within an organization with very little transparency or trust.